Payment: We accept Visa/Mastercard and Discover.
A check or money order is acceptable but will delay your order up to three weeks from the time we deposit the check or money order.
We do have a secure ordering area on the website,
You can order on line if you like has mentioned above in red text.
You can call the office to order. Besides we want to talk to you. ;-)
You could fax us your order if you like. Make sure we have all the correct info. Item(s) you want to order, Name, Shipping address, Apt number or Suite. Phone number, fax number, and correct credit card information WITH the expiration date of the card.
We will fax or call you to confirm the order.
Print this convenient Fax Order Form.
RKA Product Warranty: RKA has a limited lifetime warranty from defects in workmanship and replacement of any zipper or hardware that fails, for the original owner
This warranty does not cover normal wear and tear,damage or failure caused by faulty installation, abuse or misuse.
In addition the warranty will be voided if the luggage is MODIFIED in ANY WAY.
Crash damage is not covered and not considered normal use.
Return Policy: We want everyone to be a happy camper, but sometimes things do not work out. So if you want to return something you have thirty days from the time WE ship it from the RKA shop. This should give anyone plenty of time to receive and evaluate the product.
Used luggage is not returnable, The product must be returned in the orginal box and be in NEW resaleable condition. In some extreme cases a restocking fee may be charged.
RA Number: Call the shop before you return ANYTHING and get a return authorization number (RA) and let us know what the problem is so we can note it on your invoice.
Please follow these simple steps.
Packages received with no RA number will be refused and returned to sender.
Exchanges: Same procedure as above.
Repairs: Same procedure as above, with one very important exception.
Any luggage returned for repair MUST be cleaned!!
Shipping: RKA charges $8.00 for shipping most packages, (Some higher due to size and/or weight). We will quote you the charge for shipping at the time the order is placed and of course the grand total. ;-) Please understand that our luggage ships lite but UPS charges for "Dimensional Weight" sometimes it's the SIZE of the box NOT the weight.
All orders going to Alaska or Hawaii or Puerto Rico must be shipped 2nd day air.
Canada: RKA's first choice with you fine people from the North is "United States Postal Service" Global Express. This seems to be the way of choice for must of you and seems to work the best and least expensive.
Out of the USA: "United States Postal Service" Global Express. is the least expensive and best way.
Tracking: On line orders get your tracking number automaticly. In house orders give us your e-mail and we will send the tracking number.
Use UPS On line Tracking.
UPS Charges for UPS shipping & Handling USA