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Shipping:

FREE Shipping to the Contiguous 48 US States

All orders over $100.00
FREE Ground shipping and Free shipping on all orders from APO addresses, Alaska, Hawaii, and U.S. Territories including Puerto Rico, Guam, and U.S. Virgin Islands.

For all 48 states 50% off
3 day saver,
2nd day, Next day

LOW COST .....International Shipping Terms & Conditions
All orders over $100.00 is a 50% off for USPS International

NOTE: SENA products RKA offers cannot be shipped outside of the USA.
Prices are shown in US dollars.
Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.
Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.
Typical transit time will be 3-5 business days.

Tracking:
On line orders get your tracking number automaticly. In house orders give us your e-mail and we will send the tracking number.

Payment:
We accept Visa/Mastercard/American Express and Discover.
A check or money order is acceptable but will delay your order up to three weeks from the time we deposit the check or money order.

Ways to order:

Order on line. We have a secure ordering area on the website,
Call the office to order. Besides we want to talk to you. ;-)

RKA Product Warranty:
RKA has a limited lifetime warranty from defects in workmanship and replacement of any zipper or hardware that fails, for the original owner
This warranty does not cover normal wear and tear,damage or failure caused by faulty installation, abuse or misuse.
Crash damage is not covered and not considered normal use.

Return Policy:
We want everyone to be a happy camper, but sometimes things do not work out.
If you want to return something you have thirty days from the date it's ship it from the RKA shop.
This should give anyone plenty of time to receive and evaluate the product.

Used luggage is not returnable, The product must be returned in the orginal box and be in NEW resaleable condition. In some extreme cases a restocking fee may be charged.

RA Number:
Call the shop before you return ANYTHING and get a return authorization number (RA) and let us know what the problem is so we can note it on your invoice.

Packages received with no RA number will be refused and returned to sender.

Exchanges:
Same procedure as above.

Repairs:
Same procedure as above, with one very important exception.

Any luggage returned for repair MUST be WASHED!!

 


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